At Miam's Pet Grooming & Boutique, your pet's health, safety, and comfort come first. Below is a summary of our key policies. The full Terms of Service, Waiver & Release of Liability is provided and signed at profile creation, and governs your appointment.

Health & Disclosure

Every client profile includes a mandatory Health Issues field for each pet. Please disclose any medical conditions, allergies, medications, or sensitivities before your first appointment, and keep this information current — it's the single most important thing that helps us groom your pet safely.

Safety & Medical

Our team follows strict disinfection, handling, and safety protocols. Despite our best care, grooming can occasionally expose pre-existing conditions or result in minor incidents such as clipper irritation. If you notice anything unusual with your pet following an appointment, please let us know within 48 hours.

Standard Products

Our grooming services include a hypoallergenic shampoo and conditioner, along with a finishing spray as part of our standard process. If you'd prefer we skip the finishing spray for your pet, just let us know and we'll note it on file for future visits.

Aggression & Behavior

Please inform us of any history of biting or aggression. We reserve the right to refuse or discontinue service for the safety of our staff and other pets, and a handling fee may apply.

Medical Emergencies

If we're unable to reach you in an emergency, we'll seek veterinary care on your pet's behalf at your expense.

Matted Coats

Minor mats may be brushed out for a small fee. Severely matted coats may require shaving for your pet's comfort and safety — we'll always contact you before doing so.

Parasites

Pets with fleas or ticks generally can't be accepted. Flea baths and tick removal are available for an added fee; repeated occurrences may result in a client being asked to seek services elsewhere.

Cancellations & Late Arrivals

Please give at least 24 hours' notice for cancellations. Late arrivals and no-shows may be subject to a fee — full details are in our signed agreement.

Pick-Up

Please collect your pet promptly at the end of their appointment. Pets not collected by closing time may be boarded at an approved facility at the owner's expense.

Questions?

This page is a summary for your convenience. Our full Terms of Service, Waiver & Release of Liability is the governing document for all appointments and is reviewed and signed when you create your client profile.