Thank you for choosing Miam’s Pet Grooming & Boutique!

Our priority is to ensure the health and safety of every pet that enters our establishment. We strive to provide positive experiences during the grooming process; therefore, we refuse to cause undue stress, pain, or discomfort to an animal to cater to factors of vanity.

Please take the time to read the following carefully, as it includes our terms of service and a waiver and release of liability, which Miam’s Pet Grooming & Boutique trusts you will find fair and reasonable.

• Pets are accepted for grooming only if fit and healthy. Grooming that takes place on an elderly or infirm pet will be at the owner's own risk. Grooming may expose pre-existing health or skin conditions for which we cannot be held liable.
• To ensure the safety and comfort of each pet in our care, as well as the safety of our staff, it is critical that you disclose now and continue to disclose on an ongoing basis any and all medical or other conditions, including concerns or behaviours, that may pose a risk of injury or illness to our staff or other pets in our care.
• Services are only provided to pets that are able to maintain an appropriate grooming schedule, as advised by your groomer, at a maximum of an eight-week interval. This is to ensure the best possible outcome for a healthy and happy pet.
• Prices are based on regularly maintained pets and do not include additional time for services such as overdue grooming, behaviour issues, dematting, excessive shedding, or extra handling.
• The rabies vaccine must be kept up to date (as required by law) unless otherwise discussed. It is strongly recommended that vaccinations against all infectious conditions be obtained at least 48 hours prior to a grooming appointment due to potential side effects from vaccination.
• We reserve the right to refuse or discontinue service at any time, for any reason, and will only provide treatment we deem humane and in the best interest of every animal.

SAFETY AND MEDICAL 

• We want to assure you that, as educated professionals in the animal care industry, we take precautions to ensure a safe, incident-free, and stress-free grooming process. We impose strict policies and procedures for disinfection protocols, animal handling techniques, continuing education, equipment function and maintenance, client communication, behaviour modification, and routine grooming interval schedules as deemed necessary. These measures are executed to protect the health, safety, and well-being of every animal in our care.
• Despite our best efforts and precautions, various medical, behavioural, and physical situations can still arise during grooming. Grooming may expose hidden or undiagnosed medical conditions and exacerbate pre-existing conditions, sometimes necessitating veterinary treatment or intervention.
• Pets that are severely matted, exhibit behavioural issues, or require assistance from multiple personnel may be at risk of experiencing stress or injury during grooming. Even with the utmost care, challenges such as clipper burns, cuts, abrasions, stress reactions, skin irritations, bleeding, aural hematomas, ocular abrasions, corneal ulcers, and cuts may occur, especially when dealing with uncooperative pets.

RESPONSIBILITY TO DISCLOSE

• Owners must inform Miam’s Pet Grooming & Boutique if their pet(s) have a history of biting, have bitten before, or display aggression towards people, other pets, or specific grooming procedures. If necessary, muzzles or cones may be used, and it's important to note that they carry a potential risk.
• We reserve the right to refuse or cease services for such pets at any time before or during the grooming process. In such cases, a handling fee for aggressive pets may be charged in addition to the regular grooming fee.

MEDICAL EMERGENCY

• In the event of an emergency with your pet, you understand that every effort will be made to contact you at the phone number provided each time your pet is left with us for grooming. If Miam’s Pet Grooming & Boutique is unable to contact you, you hereby grant legal permission to obtain veterinary treatment as necessary. You agree to cover all costs associated with this treatment and acknowledge that Miam’s Pet Grooming & Boutique will not be liable for any further monetary implications, past, present, or future, that may arise concerning your pet's care.

MATTED DOG POLICY

• Pets with matted coats will require extra attention. If the matting is minimal and the pet responds well, we may brush them out for an extra fee ($2 per minute). If your dog needs to be shaved due to matting, and/or if the dematting service is 15 minutes or under, you will automatically be charged the minimum amount of $15 (price may vary for severely matted dogs). If it will take longer than 15 minutes, you will be notified. Reinforcing: If we do not believe we can remove the mats in a timely and humane manner or feel your pet is in pain, we will not continue the dematting process, and your dog will have to be shaved to a length where the mats can be removed. We firmly believe grooming should be an enjoyable experience and will not put your pet through the discomfort of unnecessary dematting. We will notify you before shaving your dog; if permission to shave down is denied, your pet will not receive a bath or haircut and must be picked up as is, with a cancellation fee applying.
• There is a greater risk of nicking, scratching, or irritating the skin of a matted dog during the grooming process. In addition, the skin may appear red, itchy, and irritated due to the lack of oxygen reaching in and under the mats. Miam’s Pet Grooming & Boutique will not be held responsible for any injury sustained while grooming a matted dog, including any aftereffects. Our groomers will be happy to demonstrate effective brushing techniques for matting prevention. Regular brushing at home with proper tools, as well as keeping your pet on a regular grooming schedule, will help prevent matting.

ALLERGIC REACTION

• We will not be responsible for any allergic reactions resulting from the manufacturer's recommended usage of any products. Pets may experience allergic reactions to grooming products at any time. We strongly recommend a consult with your veterinarian to check for allergies and inform Miam’s Pet Grooming & Boutique now and in the future. You also agree to notify Miam’s Pet Grooming & Boutique if your pet ever develops a reaction that is suspected to have occurred from the last grooming session.

EAR PLUCKING

• Ear plucking must be requested at each visit. By requesting this service, you acknowledge the potential side effects, including the possibility of exposing pre-existing ear infections and causing irritation. You accept full responsibility for making this request and agree not to hold Miam’s Pet Grooming & Boutique liable for any reactions that may occur as a result.

PARASITES

• Pets with parasites generally will not be permitted. Please take your pet to a veterinarian for appropriate treatment at least one week prior to the grooming appointment. If fleas are discovered during the grooming session, your pet will be given a flea bath at your expense, ranging from $25 to $50 depending on the size and severity of the infestation.
• Please note that a flea bath will effectively eliminate adult fleas on your pet but will not prevent any future fleas or flea eggs from hatching once your pet leaves our premises.
• We will notify you if any ticks are found that are still alive. They will then be photographed and removed for an additional fee of $15 for the first tick and $5 for each additional one. If ticks are found, we strongly suggest you take your dog to be checked by your vet, even having your pet tested for Lyme disease.
• Please note that parasites are a health hazard to your pets as well as to humans. We appreciate your understanding and cooperation in maintaining a parasite-free environment.
• Clients who knowingly or repeatedly bring pets to our facility with fleas will be denied future services.

ASSUMPTION OF RISK

• You agree that Miam’s Pet Grooming & Boutique and its employees are not veterinarians and do not have backgrounds in animal medicine, and cannot be expected to diagnose or detect illnesses.
• You agree that Miam’s Pet Grooming & Boutique is not responsible for unknown pre-existing conditions of all types, such as, but not limited to, moles or cysts. On occasion, these may be nicked during the grooming session.
• You understand that injuries and accidents can occur while handling or grooming your pet. You agree to waive any claims for injuries against Miam’s Pet Grooming & Boutique and its employees derived from our normal activities. You will also waive all costs from medical or physical problems that may affect your dog after being groomed by Miam’s Pet Grooming & Boutique unless the injury was a direct result of proven gross negligence.

CANCELLATION/NO SHOW

• Last-minute cancellations (less than 24 hours' notice) are subject to a charge of 100% of the grooming fee per pet, which must be paid prior to booking your next appointment.
• A "no-show" is defined as the client not being available at the scheduled appointment time and failing to contact the groomer to cancel or reschedule. In the case of a "no-show," we reserve the right to charge 100% of the grooming fee due to the loss of revenue caused by the absence. We kindly request that you make every effort to call and cancel or reschedule when possible to avoid such situations.

LATE POLICY

• You agree that, as a professional courtesy, if you are more than 10 minutes late for your appointment, there may be a fee of $2 per minute up to 30 minutes. If you are more than 30 minutes late, the appointment will have to be rescheduled, and you will still be expected to pay 100% for the services missed before booking a new appointment.
• Your pet must be picked up within 15 minutes from the time we have contacted you and/or before our closing time. Failing to do so will result in a late pick-up charge of $2 per minute.

PHOTOGRAPHS

• Miam’s Pet Grooming & Boutique may take photos of your pet for our records and for company advertising (i.e., website, Facebook, Instagram, etc.). All photos taken become the property of Miam’s Pet Grooming & Boutique.

CUSTOMER SATISFACTION

• It is advised to thoroughly look over your pet at pick-up. It is at this time that any request for adjustments to your pet's grooming will be updated in your pet's file for future appointments.

PAYMENT

• We accept payment in cash, debit, and credit. Pricing is subject to change without notice.

This agreement will remain in effect for the entire period of your grooming association with Miam’s Pet Grooming & Boutique.